Phone line & Calls

It’s easy to save money on your business phone costs.

Our Products

As a Wholesale Line Rental provider, we can transfer, newly connect and reconfigure telephone lines. We liaise with network providers directly to provide, repair and maintain these lines.

This means that you benefit from the nationwide infrastructure but with personalised UK-based service and support.

Features and Benefits

In addition to proving world class service and support our business lines and calls offer:

• Saving of as much as 40% on your telephone calls
• Upgrades and installation of existing and additional lines
• Increased resilience and business continuity through robust infrastructure design
• Simplified billing, improved cost control, management and administration
• Customer services 24/7 – 365 days a year

How can we help

Our specialist network services consultants can analyse your existing lines and calls billing and discuss the operational needs of the business, in order to identify obsolescence, duplication and waste. Having established this, we can advise you on the range of network services available and the various cost savings and business continuity benefits that they offer.

Our knowledge means that we can consider not just what is appropriate for your business now but what flexibility and mobility requirements you may face in the future and help you plan for that.

Migration to CMT network services is easy. We can contact your existing providers and manage the seamless transfer of numbers and ensure there is no disruption of service.

Inbound

Answer your calls on any device, anywhere

It can be used with any number, anywhere, from any device

Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any web-enabled device through a secure, user-friendly website

It’s a robust Business Continuity tool

Build an unlimited number of call plans according to business operating hours and modify instantly in accordance with changing business needs. You can also apply busy, no answer and network error diverts to ensure you never miss a call whatever the circumstance.

It’s easy to use

Inbound’s jargon-free, intuitive service enables users to become very productive, very quickly, reducing the need to provide first-line support

Build tailored call plans

Customers can build call plans to suit their business operating hours and modify them instantly, for instance during seasonal retail promotions and peaks. Call routing can be scheduled in advance and calls divert options used to maximise the customer experience.

Call statistics

Easily interpreted graphs of Inbound call statistics help users track calls and enhance management reporting. Snapshot data provides results of call handling efficiencies to ensure informed operational decisions can be made, in an instant.

Auto attendant (IVR) / announcements

Interactive Voice Response (IVR) allows file announcements to be uploaded to an Inbound call plan as a way of communicating with callers. IVR can be used to provide callers with call routing options and announcements to inform them of details such as opening hours or website address when the office is closed.

Call queuing

Inbound lets incoming calls queue to a destination number in our network to help with call handling during busy periods. Live queue statistics enable customer service to be monitored and it lets instant changes be made to queue management and size whilst providing optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. As you would expect, stats can be projected onto a wallboard to give immediate feedback to call handling agents and supervisors.

Call

0800 027 7920

Email

info@cmtelecom.info

Head Office

Unit 14, Freeport Office Village
Century Drive, Braintree, Essex
CM77 8YL