Maintenance & Support

UK based service desk with 24/7/365 support

24/7 support available

Full UK coverage

UK based help desk

Simple billing

Telecoms Support & Maintenance

For the past 19 years we have provided telecoms support and maintenance services for 1000’s of clients all over the UK and we work with all major telecoms brands.

Whether you are a SME working from a single office, or a multinational working across multi-sites or a call centre, we provide telecoms support & maintenance contracts to suit your specific business needs.
With our telecoms engineering service available through-out the UK, we ensure we’re never far away should a site visit be required; however, the majority of our customer’s telephone faults can be resolved remotely, saving you valuable time and resource.

For the past 19 years we have provided telecoms support and maintenance services for 1000’s of clients all over the UK and we work with all major telecoms brands.

Whether you are a SME working from a single office, or a multinational working across multi-sites or a call centre, we provide telecoms support & maintenance contracts to suit your specific business needs.
With telecoms engineers located all over the UK & Ireland, we ensure we’re never far away should a site visit be required; however, the majority of our customer’s telephone faults can be resolved remotely, saving you valuable time and resource.

2018 Service Level Performance

4

AVERAGE RESPONSE TIME

97

1ST CONTACT FIX RESOLUTION

95

CUSTOMER RETENTION RATE

94

CUSTOMER SATISFACTION

What does our telecoms maintenance service include?

• Unlimited remote helpdesk support
• Onsite cover for parts and labour
• Max. 4 hour guaranteed response time on major faults
• Remote diagnostics
• Advice line
• Software updates

24/7 help desk support – we’re there to help you at the times you need us most
Monthly performance review – showing how both us and your systems are performing
UK support desk – you’ll deal directly with our UK based engineers
24 monitoring – we monitor your systems proactively to identify potential faults before they arise
Remote support – decreased resolution times with our remote management software
Expertise – all our Engineers and IT Consultants are trained and qualified specialists
Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs