Hosted VoIP

All the benefits, none of the hassle…

Hosted telephony means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades. As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips.

With hosted telephony, you get a telephone system that covers all your voice communication needs at a highly-affordable price. This gives you a solution worthy of a leading global business without forcing you to make an astronomical investment.

Benefits of Hosted phone systems

Cost effective
Considerably cheaper tariffs and possible savings of up to 60% over legacy kit and lines

Get new features immediately
Already includes a host of great features and provides a business route towards true unified communications. You get new features, upgrades as soon as they are developed and released.

Flexible
Enable users to work from different locations, including home, but still be part of the overall communication service

One supplier makes your life easier
We provide everything from handsets to core network access, onsite installation, training and user guides, saving you time and hassle.

Multi-site deployment – only one system to buy
Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

Scalable with support wrap
We provide number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind.

Reliable
Built utilising BroadSoft’s market-leading BroadWorks hosted unified communications platform.

OPEX Model
CMT services and hardware are provided on an OPEX model without any upfront capital expenditure. Often we can work within a customer’s current monthly budget.

Training
We offer end-user training and support for all our products.

Want to know more? Contact us today

How our UK Hosted PBX Works

Low Total Cost of Ownership

One of the largest advantages of a hosted PBX system is its capacity to utilise VoIP capabilities and eliminate multiple direct line connections. Yet, some companies resist switching – worried about increased cost or equipment. Typically, these systems will save businesses money and are more efficient over the long- term due to lower call connection, completion costs and lower maintenance requirements.

Business Continuity

A flood, earthquake or other natural disaster can knock out power to your office making it difficult to manage call volume. A hosted PBX system solves this problem. The solution is a redundant, secure data centre, that allows you to easily conduct business as usual – from outside of your office.

Reduced IT Pressure

A hosted PBX solution takes pressure off information technology and administrative staff, reduces long-term investments and increases productivity and mobility of employees. Design, training, management and installation of equipment are supplied by CMT. Simple web-based administration makes phone management straightforward and reduces the volume of IT and administrative support hours required by a company.

All The Functionality Of Your Standard Office PBX

One Number Anywhere

Horizon integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

Blacklists

The user can add any number to their blacklist by simply accessing the user admin portal; Selecting a number from their incoming call list, manually adding a number or selecting a number in the existing contacts list.

Sequential Ring

The user can specify up to 5 numbers. The sequential ring parameters can be applied to either all calls from any number or from specific numbers.

Remote Office

This application allows the user to make phone calls from any specified remote phone and have the calls billed to the business. This service also directs all calls coming to the user’s business phone number to ring the remote office phone.

Hot-desking

The administrator defines which extension can be used as a hot desk. Once enabled the user can then receive and make calls from the temporary extension.

Availability Profile

Users can set their profile to Available, Busy, and Out of Office Or Unavailable. This allows the user to define how inbound calls are managed for each profile; including ring an alternative number, send to voicemail, email me a notification.

Twinning

Simultaneous inbound calling. This enables the user to specify up to 4 different numbers that will simultaneously ring when their DDI is called.

Call Notify

Each user has a notification email address. The user can request notifications when receiving calls from specific numbers.

Call History

This provides a complete record for that phone extension over time.

Conferencing

N-Way calling for convenient collaboration with colleagues.

Integrator

Our CRM Integrator can enable easy integration with your CRM program. It also provides interaction with key programs such as Microsoft Outlook® and Microsoft Lync® 2013.

Call Forwarding

This can be setup and then activated or deactivated as required. All calls can be forwarded, or calls from specified numbers can be forwarded.

Call handling

The user can define what happens to calls when they are busy, when the call is unanswered, when unreachable.

Incoming Call Settings

Each user can define their policies for inbound calls, administrators can decide which of these policies are available to the users: –

• Reject withheld numbers
• Enable music for calls on hold
• Present incoming caller’s ID external Calls
• Present incoming caller’s ID for internal calls
• Do not disturb

Voicemail

Voicemail is provided as standard as part of the subscription, this includes a “.wav” sent to the users email address or voicemail can be picked up via the voice portal.

Softphone

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are.

Call

0800 027 7920

Email

info@cmtelecom.info

Head Office

Unit 14, Freeport Office Village
Century Drive, Braintree, Essex
CM77 8YL