Case Studies

Case Study – LDD Construction

Setting the standard for 25 years

LDD Construction Ltd brings innovative methods and a specialist approach to a wide range of construction projects throughout London and the South East.

It is their attention to detail and bespoke approach to each contract that has enabled the successful delivery of the some of the most challenging and high profile projects in the last 25 years. Including contracts for UBS Warburg London Headquarters, Deutsche Bank, British Airways, COLT, H&M & PWC to name a few….

Challenge
LDD CONSTRUCTION BEGINS RENOVATION OF NEW LONDON HEADQUARTERS

In an exciting development, LDD Construction Limited took possession of what was to become their new UK headquarters in Beckton, East London.

Renovation works started immediately to allow the move in early 2018. The ongoing refurbishment allowing LDD to shape a state of the art, purpose built work environment for their ever growing workforce.

CMT Solution

CMT Installed a Managed 100MB Fibre Ethernet Circuit with Backup ADSL2+ for resilience. The Fibre Ethernet Circuit was built as a converged service ensuring call quality and providing more than double the bandwidth than at LDD’s previous office.

CMT deployed a Hosted VoIP solution using Polycom VVX411, VVX500 & IP7000 handsets, Call management Statistics and a professionally recorded on hold solution advertising services that LDD provide. As part of the solution, CMT have introduced a disaster recovery solution with business continuity services for failover and emergency access.

As part of the installation, CMT’s Data & electrical team managed the installation of CAT6 Cabling and internal Fibre links to connect users to the Voice and Data services. Additionally, Ubiquiti Wireless Access Points,
Gigabit PoE Network Switches and 55” LED TV Screens were installed to complete the project.

The system’s flexibility was ideal for their requirements; combined with the outstanding product reliability and our consistent 24/7 service.

Results, Return on Investment and Future Plans

Our constant commitment to delivering outstanding customer service and excellent value has left us with a long-standing business relationship with the management team at LDD. We look forward to supporting them on their growth journey over the years ahead.

“LDD Construction has been immensely impressed with the service and technical expertise from the team at CMT, from concept to completion, we found their service to be prompt, thorough & efficient. The balance of product quality and excellent service has given us total piece of mind, to focus on our business, knowing we are fully supported with a state of the art voice and data solution.”

Marc Seagroatt – Managing Director (2018)

Case Study – Bell & Clements

The origins of Bell & Clements date back to 1983.

Bell & Clements is an accredited Lloyd’s insurance broker specialising in broking and underwriting services for North American wholesale brokers and managing general agents.

Solution
CMT as the fixed line supplier for Bell & Clements were asked to provide a new Unified Communication solution to replace the ageing and legacy Samsung PBX.

With VMWare already established and deployed the decision to provide a Unify Openscape Business S was easy.

The solution compromised 100 IP extensions with Unify Microsoft Outlook Integration for 85 staff. This includes click to dial, call control, integrated contacts, presence and drag and drop conferencing.

After demonstrating the Unify capabilities onsite, additional Web Collaboration and Conferencing licences were added to enable a true Unified Communications solution.

Migrating the ISDN lines and 200 DDI’s to SIP was a key factor in enabling future cost reductions and Disaster Recovery options. Inbound Call manager was setup for call control and business continuity on the main number, allowing the customer to control diverts in the event of a disaster.

Deployment took place out of hours and was managed by CMT’s engineering team alongside Bell & Clements internal IT department.

To support Bell & Clements robust DR and BC solutions, CMT installed a new 100MB fibre Ethernet connection for resilience and backup.

Case Study – Sealey

More widely known as Sealey Power Products, Jack Sealey Ltd has been trading from Bury St Edmunds for the last 40 years – enjoying sustained periods of growth.

Sealey employs approximately 380 staff locally, with a further 20 off-site staff, specialising in distribution of its own brands of garage and workshop tools and equipment across the UK.

More recently, the business has focused on export sales as an important part of their strategy.

Sealey has always been very proactive when it comes to their marketing activities.

The business recently acquired a 7.5 acre plot of land and have built a new £10million Service Centre and made a six figure investment in IT infrastructure to maintain its market position.

Total Building and warehouse capacity of 450,000 Square Feet, make Sealey’s stocking capabilities one of the largest in the region.

CMT were asked to propose a new IP PBX solution to replace the legacy BT Meridian system at Sealey Group’s Corporate Headquarters. The solution required the deployment of 225 IP handsets with approximately 30 being call centre agents including 5 supervisors for their inbound contact service centre.

Key Drivers for the project were:
– Reporting on Agent availability
– Force fed calls
– Wrap Up time
– Agent Answer Time (instant response) and number of calls answered and agent productivity reporting
– Call recording with search and retrieval capacity
– Wallboards on desktops for supervisors and Plasma TV’s in Sales areas
– UPS and Disaster Recovery Solution
– Smooth Transition and out of hours installation
– Staff and Administrator Training
– Bespoke Maintenance and Support Contract

CMT’s solution was to provide an Avaya IP500 IP PX with Avaya Call Centre Solution, 40 port Avaya Preferred Edition Voicemail & Avaya ERS POE Switches to enable a full end to end solution.

Users were given Avaya 9608 IP Display Handsets throughout with Agents enabled with soft-phone if required and headset use. Dell Servers were supplied and installed to support both Voicemail and CCR (Call Centre) Applications including storage of recordings and Call management Data.

As the Incumbent fixed line provider, CMT managed the ISDN30 conversion from DASS to Euro as part of the project and installed SIP trunks for backup and resilience. UPS Power Supplies were installed for backup to the PBX and the various POE switches.

Working with Sealey’s in-house I.T and management team, deployment was completed out of hours & having setup a training room onsite, with a live system two weeks prior to changeover, all staff were trained in advance of the go-live date.

Additional administrator training was provided to the company’s in-house IT team enabling them access to make moves adds and changes on the system.
For Disaster recovery, in addition to the UPS and SIP trunks, CMT provided a second CCU deployed in the new service centre site in readiness for any DR protocol.

In conjunction with the solution installed, CMT provided 2 x 100mb Internet Leased Lines, SIP Trunks, Wholesale Fixed Lines and Wholesale Calls on a multi-year contract. A true single supplier solution.